The company continued to expand abroad, opening a training center in London to serve its European franchisees and employees in Besides developing successful breakfast entries, Burger King added salad bars and a "light" menu to meet the demand for foods with a healthier, less fatty image. Burger King also completely computerized its cooking and cash register operations so even the least skilled teenager could do the job.
Even some of Burger King's post-Smith successes caused problems, though. The company introduced another successful new entree, Chicken Tenders, in , only to find it that it could not obtain enough chicken to meet demand. Burger King was still bedeviled by the old complaint that its service and food were inconsistent. The company played out its identity crisis in public, changing ad styles with almost the same frequency that it changed managers. After Smith's departure in , Burger King's old "Have it your way" campaign "Hold the pickles, hold the lettuce.
Special orders don't upset us. That ad campaign emphasized as a selling point what many saw as a drawback at Burger King: However, under Smith's emphasis on speed and efficiency, special orders did upset store owners. So the company turned to the harder sell "Aren't you hungry for Burger King now? The hard sell approach moved the chain into second place, and Burger King took an even more aggressive advertising line. In Burger King directly attacked its competitors, alleging that Burger King's grilled burgers were better than McDonald's and Wendy's fried burgers.
Both competitors sued over the ads, and Wendy's challenged Burger King to a taste test a challenge that was pointedly ignored. Burger King's subsequent ad campaigns were not as successful. In the company added just over half an ounce of meat to its Whopper, making the 4. All three of the major campaigns that followed "Herb the Nerd," "This is a Burger King town," and "Fast food for fast times" were costly flops. In , the company faced another kind of threat.
Parent Pillsbury, the target of a hostile takeover attempt by the British company Grand Metropolitan plc, devised a counterplan that included spinning off the troubled Burger King chain to shareholders, but at the cost of new debt that would lower the price of both Pillsbury and the new Burger King shares. Such a plan would have made it highly unlikely that Burger King could ever have overcome its ongoing problems of quality and consistent marketing.
Pillsbury became part of Grand Met's worldwide system of food and retailing businesses with well-known brand names. In Burger King, Grand Met got a company with some problems but whose 5, restaurants in all 50 states and 30 foreign countries gave it a strong presence.
Soon thereafter, in September , Grand Met acquired several restaurant properties from United Biscuits Holdings plc, including the Wimpey hamburger chain, which included U. By the summer of , Wimpeys had been converted to Burger Kings, bolstering the company's foreign operations, a traditional area of weakness. Over the next several years, Burger King was much more aggressive with its international expansion, with restaurants opening for the first time in Hungary and Mexico ; Poland ; Saudi Arabia ; Israel, Oman, the Dominican Republic, El Salvador, Peru, and New Zealand ; and Paraguay By , Burger King had outlets in 56 countries, a dramatic increase from the 30 of just seven years earlier.
While Gibbons was successful in accelerating the company's international growth, overall his tenure as CEO which lasted until brought a mixture of successes and failures. In the new product area, the hamburger chain hit it big with the introduction of the BK Broiler, a broiled chicken sandwich aimed at fast-food eaters seeking a somewhat more healthful meal; soon after introduction, more than one million were being sold each day.
Also successful were promotions aimed at children. In the Burger King Kids Club program was launched nationwide, and more than one million kids signed up in the first two months. The program continued to grow thereafter; by membership stood at five million and the number of Kids Club meals sold each month had increased from 6.
Also hugely successful was the long-term deal with Disney for motion picture tie-ins signed in Gibbons also worked to improve Burger King's profitability, under a mandate from Grand Met. Soon after taking over as CEO, Gibbons cut more than jobs, mainly field staff positions. He also began to divest company-owned stores in areas where the company did not have critical mass, particularly west of the Mississippi.
Doing so helped increase profitability, although some observers charged that Gibbons was selling off valuable assets just to improve the company numbers. Where Gibbons certainly failed, however, was in addressing Burger King's longstanding problem with image. Neither franchisees nor customers were endeared to any of these.
In the face of the improving profitability of the corporation, such marketing blunders led to abysmal chainwide sales increases, such as a 3.
Adamson, who actively sought out the advice of company co-founder James W. McLamore, moved to build on Gibbons's successes as well as rectify the failures.
Adamson's most important initiatives addressed key areas: He improved the quality of products, such as in when the size of the BK Broiler, the BK Big Fish, and the hamburger were increased by more than 50 percent. Related to both value and image was the long-awaited successful ad campaign, "Get your burger's worth," created by Ammirati Puris Lintas, and emphasizing a back-to-basics approach and good value.
The focus on the basics also led to a simplification of what had become an unwieldy menu items were eliminated. The new focus was on burgers--with an emphasis on flame broiling--fries, and drinks. By early , Adamson's program was paying off as same-store sales increased 6. Morale among the franchisees had improved dramatically as well. Adamson resigned suddenly in early to head Flagstar Cos. In July, Robert C. Later that same year he became chairman of Burger King and gained a position on the Grand Met executive committee, a move that signaled Grand Met's commitment to Burger King and the strength of the company's resurgence.
Later that year, Grand Met merged with Guinness, creating Diageo plc. The new company's main focus was on its beverage and spirits business, leaving many analysts speculating that Diageo would eventually sell or spin off Burger King.
Despite the changes in ownership and management, Burger King remained dedicated to beating out its main competition, McDonald's. By both domestic and international sales were increasing, along with market share.
The firm also began to turnaround its European operations, exiting the highly competitive French region and focusing on growth in the UK, Germany, and Spain. The company's Latin America, Mexico, and Caribbean operations also experienced modest growth. Problems Lead to a Sale: In , the company was forced to recall a promotional toy, the Pokemon ball, after it was discovered to be potentially dangerous for children.
A class-action suit followed, claiming the company acted in a negligent fashion when it distributed the toy in its kids' meals. The firm's relationship with its franchisees was also deteriorating, marked by a highly publicized lawsuit with franchisee La Van Hawkins. The Detroit-based entrepreneur claimed Burger King failed to help him develop and purchase restaurants as promised. Civil rights activist Al Sharpton threatened to boycott Burger King as a result.
To top it off, sales were falling, and the company experienced yet another change in management. By this time, Burger King's parent company had announced plans to exit the fast food industry. Many franchisees were experiencing financial difficulties--including bankruptcy--and had long since complained that Diageo had neglected Burger King in favor of its premium liquor business. These franchisees adopted an internal program entitled "Project Champion" aimed at forcing a sale of Burger King.
According to a Feedstuffs article, Burger King's franchisee association claimed that the new ownership marked "the first day of a new era" for Burger King. CEO John Dasburg--elected in also felt the acquisition had significant benefits. In the aforementioned article Dasburg remarked that it would "better position Burger King as a healthy, independent company for the first time in more than 30 years.
The firm continued to launch new advertising campaigns and in introduced the BK Veggie, the first fast food veggie burger to be offered in the United States. The firm also moved into its new world headquarters in Miami, dedicating the building to founders Edgerton and McLamore. Management focused on capturing a larger portion of the fast food market. However, only time would tell if Burger King's new independence would help realize its goals.
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I feel a strong desire to protest and contact my local news station. The good news — there are several other alternatives for me to choose from. Came here early to use internet??? Right by Hilton Garden in?? I decided to get a burger king as my normal choice is McDonalds but your adverts were saying you had a cheaper menu and how good they were so I went to try one. I bought a Chicken Royale and it was awful. I told them I was unable to have milk products so they gave me a milky coffee, when they changed it for my requested black coffee the coffee was bad tasting.
I rang and told them and they said I could have another one for free on my next visit but why would I do that when it was so horrid? By no means am I a prude. With that being said I feel compelled to say that I am truly offended by your newest commercial. The beautiful young lady portrayed as being naked. You are in my opinion selling sex to your younger audience and not the burger. Where have your family values gone?
It offends me that you used this young woman as a sex object to promote your burger. I feel that this commercial sends a very negative message to our younger generation. There was no one showing as present, I called to see if there was then a man appeared and told a woman to get to order area. When she brought it, I said I asked for take out. She g runted and threw the plastic ware at my tray and huffed away. What a l ousy way to treat customers. The Burger King on Greeno Rd. In Fair hope Has the worst and most rude help ever!!!
My husband and I went there to use the buy one get one free crossiant. I stood at the counter for a few minutes then finally a female came from the drive in window and asked what I wanted.
Then we exchanged a few words. She was rude and VERY unprofessional. I talked to the mgr. Never have I been treated so rudely in a resturant of any type. I hope they fire her!!!!! I have been going to Burger King and this morning was the first time that I felt totally disrespected. This also was the first time that I encountered this manager african-american female w short hair cut. I was using my coupon and had to purchase a frie and drink in order to use it! So I thanked the guy and the manager took his order all the while my order was siting on the counter getting cold.
The other customer got his food and left, then I proceeded to leave and they stopped me! My food was getting even colder, especially my fries! I gave my card to another employee and also my change. My food was cold and I had to get back to work so I left! I ordered for breakfast hash brown with cheese and bacon and it looks nasty. Bad customer service and poor breakfast. The service and food were as expected. The service was quick and the staff was friendly. What impressed me about this visit was the care and attention 3 of the female staff showed an elderly man that was obviously having a medical emergency.
They not only responded quickly to call an ambulance, but also took turns walking out to the dining area to check on him, bring him water, and attempted to keep him awake by asking questions that would later help the EMS workers. These 3 ladies went above and beyond what would be expected of anyone in this very scary situation. They stayed calm and profesionnal, yet caring and compassionate. I went through the drive thru at bk at clear acre exit or selmi drive and had a horrible experience.
I was trying to order a icee and rodeotburger. The gentlemen was very rude. So, I pulled around without receiving my food and went inside in fear that this very establishment might do something to my food. I talked to one of the managers hispanic lady. Her excuse was the system is crap. I vow to never eat there again. I called the establishment on rock blvd and spoke to Steve mgr and he advised me to come by he would take care of me and advised me to make a serious complaint.
I would rather drive an extra 15 minutes out of my to eat at rock blvd than to go clear acre. This is my third and final time to visit your BK at east Washington store…reason being is customer service is argumentative is educating your customers. She is not funny nor is her coworkers who then laughed when she was strongly trying to prove herself correct. Bad taste, terrible manners I say! Advertisement says Free WiFi…….. The assistant manager has rebooted the modem several times and still no WiFi.
The date is May 26, at They said the WiFi never works and have already reported the problem with their superior. The management should take down the free WiFi sign or change carrier. I happen to own shares with the company. I asked that they both be made fresh off the broiler. I was asked to park around front which is expected Only a couple of min.
I thought I might have had good timing today and went through the drive thru just as fresh ones were being made. I get home and open up the sandwiches to find them really dark brown on the outside and luke warm on the inside.
Apparently this BK store likes to twice fry existing fish and chicken that has already been cook once. Needless to say the sandwiches were nasty and they have lost my business forever. Where I live there is every fast food joint known to man with in 3 miles of the house.
Who needs the aggravation of a BK store that conducts themselves like this? My daughter and I are staying at a motel a couple buildings down from Burger king of only 24 hour restaurant!
I know there is no truth in that my daughter and I were very hungry and already going through some things and then she does this! When we approached the building she was already staring at us like really and she frowned at us at the window this was clear discrimination and I wont rest until she no longer works there!
To whom this may concern, my last dollar was spent at burger king last night. I will never eat there again, period.
This goes for whoever reads this, if you eat there, you get what you get. First of all I am not writing this to receive a burger or get any type of promotional offer. Nor do I know anyone who works at Burger King. I am writing this solely for the recognition of one of your employees, who in my opinion, exemplifies all that an employee from a fortune company could at the highest level.
I was having lunch with a neighbor when I overheard a sales meeting conducted by her in which she touched all areas of fast food operations. Including but not limited to areas of personal performance and marketing with the tact and motivation on par with any executive existing.
A week later I returned for lunch again and during that experience watched her go out of the building, on a very hot day, and pick up trash located in the parking lot. I was so impressed I had to ask her name. Her name is Jen Clary. The Store is located at 12th Street Ogden, Utah This individual is a fantastic example of what a dedicated employee could be.
Thank you Burger King for the great atmosphere created by employing this woman. Hopefully she will not be forgotten if and when raises in salary are considered. As previously stated I do not nor have I ever met here. But, I certainly do appreciate the fact there are people like her in the world. Sincerely Bryan Swenson Ogden, Utah. I had worst experience ever today, where i had to literally discard the meal i bought with the fear of getting my kids sick. While waiting for order to be delivered my coke was filled and set on table to be given with ordered burger and same moment i saw a big fly sitting on my cup.
I took picture of it and while employee hand still holding the glass. I was given my order and i came home. While serving it to my kids i thought what if there are many flies in their kitchen too and what if my kids get sick because of it. Or else it was messed up filthy coke with such lousy and filthy taste. I had been a loyal customer and had Burger King around the world, this experience has shaken my loyalty towards this brand. I am not concerned with the money wasted, but worried about safety of other people who love Burger King like me and my family.
The BK King is beyond belief he is very scary and the food thrown on the table is not very clean. We live within half a mile of this burger king and visit it frequently and have never visited store in Nashua NH and had it gone smoothly.
Place is a total nightmare, no cars in the parking lot but drive thru is backed up 9 cars! I have an issue with your Lakewood ny location. Thank you Burger King. In my job I spend a lot of time on the road so I eat lunch at many different places.
Placed my order and sat down to eat. After a few minutes I noticed something about the young lady that was cleaning the tables seemed a little off. I then realized she had a disability. She came to my table when she saw I was done eating smiled and took my tray. I said thank you and still smilling she nodded. Every interaction was done with a wave and a smile. Thank you both for giving these people the opportunity to shine.
We take for granted what we can do and to see someone struggling with the simplest task and still smiling and happy is a blessing. If only we could all learn to be happy with what we have. Love life in all it challenges.
The order number is It was check number I will be happy to scan the little piece of paper to an email if you give me one to send it to.
Guess there a first time for everything. Very rude its 8 am and someone is oversleeping. Hello my name is Marquita Flagg. I just wanted to make you aware of my most recent visit to one of your stores. On Sunday September 6th I visited store at 2: I then decided to go inside because I wanted no further interaction with her and I did not want to take the chance of anything being done to my food such as tainting it in any way which inconvenienced me because not only did I have to wake up my son who was in the car asleep and bring him inside but I was pressed for time which caused a delay in handling what I needed to.
I attempted to tell the manager about my negative experience and she completely ignored me. She displayed no empathy, did not apologize for my inconvenience and did not attempt to resolve the issue. I work in customer service and have for many years and I can say that this is absolutely unacceptable.
Perhaps you need to hire staff that know how to treat hard working paying customers instead of treating them like second class citizens. Or even make them learn what real customer service is. I would never ever treat a customer the way that I was treated. It was completely egregious and I will continue to send complaint emails, phone calls and letters until this is resolved. I could have gone anywhere else with my money that I work hard for and would have probably received better treatment than I did for that establishment.
Had a less than favorable experience at local BK, went home and left email detailing the entire experience; after 6 wks have not received as much as a contact or any response. Went on web today tried to file another write up but was unable to complete time and location website would not allow and therefore my comments could not be submitted.
Discouraged to say the least!!!!! I would like to begin by saying I like Burger King, but for a long time I had stopped going to BK because the burgers were always cold. I decided recently to try again and have gone twice. To my disappointment the burgers are again cold, cheese is not melted and the meat is just a little warm. The other ingredients are fresh, the bun is fresh, nice tomatoes, pickles and lettuce.. I was in your Lane Allen Rd.
I waited 20 minutes and was never waited on at the register. One lady was working the drive thru and was very stressed out and the lady that was taking care of the front register was standing around doing nothing. Even the mailman who dropped off the mail said good luck on getting served. After 20 minutes I left and went to Taco Bell.. I visited Burger King today in Sellersburg, Indiana. Have to say, I was very disappointed in the food. I ordered a double cheeseburger meal.
On the windows and walls were all these pictures of your burgers showing them to be big and robust and juicy with toppings overflowing. My burger was nothing like that. Both patties were so small you had to lift up the bun to see them. Both patties together still did not make a decent hamburger. They were flat and dry. How come your food never looks like your advertisements? Probably will be a loooong time before I go back, if I do at all. Monday ordered a number 10 chicken tender-crisp with the hot sauce of the spicy chicken sandwich added.
Thursday went and told the manager and he told his staff to make me a large tender-crisp sandwich which the clerk handed me and turned away and I thanked her and me mumbled something.
I got back to work and it was another processed chicken breast, not the chicken tender-crisp that I usually get. I am not going back to that store no. I went to breakfast today with my husband this morning, he had his heart set on sausage biscuits.
John told him would take a few minutes for the biscuits to b ready which was fine. Brandi also was especially nice and helpful as well. This was the B. Then would not process my note without the address. Went to drive in at Browns Mills BK. I ordered 4 double cheese burgers and a large fries. Gave her the money. I did as instructed. Just under 10 minutes later, I was getting out of car to go in and cancel the order. I had Ice cream melting. Girl was walking out with bag. She went back in.
I looked in the bag. I walked in to counter, people behind the counter ignored me. Eventually a girl made eye contact. I told her the order was short. She said not a word. Another girl came and took the bag. She walked over to the fry bin and started to get fries. I have had problems with the mentally challenged Sunday staff there before.
A few months ago I ordered 4 double cheese burgers. Religious constraints kept my friend from eating them. I was really excited to purchase the Halloween burger that I had been seeing on the commercials and advertisements. As a loyal customer who will not let on horrible burger ruin my experience with the restaurant, I will never purchase that particular burger ever again and not recommend to anyone either.
At bonner springs, kc BK. He took my recipe to view the order but never gave back. Ordered a dbl whopper had gotten a single a1 bun, asked to exchange and he did. Problem was I opened the sandwich and he re wrapped it and served it to another One of your customers. She was older and saw the whole thing. My family and I were eating in the dining area watching the whole thing and your employee was very rude and disturbing to the rest of the guests.
We finished quickly and we do not want to return. So did a father and son. Very disappointed in this experience. We live not far from bonner springs but will not return. That poor woman was treated badley and a supervisor or crew chief should never talk to a customer let alone an older lady like that. I was so frustrated with this i called your corp number and left a general message.
Ordered a chicken sandwich at burger king today, due to the fact that I hate mayonnaise I order it with ketchup and mustard. So, whats my beef, no pun intended I was in a hurry and did not check and got home and had exactly what I did not want lettuce and mayonnaise. Since I live far away and did not want to go back my dog was able to enjoy my lunch, but I am not happy.
A woman in Burger King clothes and a drive through headset on guided two young kids one girl about 5 and one boy about 2 into a corner booth where the older one sat and watched some video on what I thought was her mothers phone. Meanwhile the two year old wiggled busy. After a few minutes the older child went up to the counter and got a tray with food for her and the younger boy.
I sat there for about a half an hour while the kids sat there unsupervised. Even more amazing was that none of the other staff seemed to find this in any way strange.
They just went about work like nothing was wrong. What kind of business is Burger King running food or day care? This morning at 9: BK employee asked how many sugars?
I answered 15 sugars on the side, please. He asked, How many? I repeated 15 sugars please, He said N, because the can only give me a limited amount. Totally Shocked with his response.
The first question on the form is a space to fill in the Burger King restaurant number. There is an address, a tel. Could you send me a bkexperience form that asks for all manner and form of info. I have the address and tel. Just not the BK restaurant no. What is the BK rest. This particular BK has for some time been printing out receipts with most all info.
Many surveys have not been taken because of this unintentional or intentional oversight. Was at Myrtle Beach 21st Ave location Sun 11 oct. Asked for mgr and just got her internal issues. Left without my sandwich. Crazy rediculous lack of caring or service. I left full story with contact info on survey. I recently visited the Burger King on FM in Dickinson Texas and the people or condescending rude and gave me the wrong order. When I called back to complain the manager again told me how I was wrong and they gave me free fries and refused to give me the comment or complaint number instead she gave me her district managers number who did not answer.
I asked for the question or complaint number and she gave me the district managers number I told her that I did not want the district managers number I want to question our complaint number After arguing back-and-forth to her about the number I finally hung up call the district manager left him a message because he did not answer he still has not called me back and I look this up on the Internet today is the time is one minute until 5 PM. He was so helpful and we really felt like he wanted to help us.
He could train all drive through people across this country. So, thanks for making our experience an enjoyable one. I feel I was discriminated against, at the location on Jericho tpke, in New Hyde park,new york on Sunday,November 1st at about 12 15 am. I knocked on the drive through window and was told that because I am not currently a car owner, I do not have the right to purchase any burger king product. This is a big deal, and I will not be discriminated by your company because at this point in time I am forced to eat these products.
What do you plan on doing to correct this matter. I will wait up to two days for valid correspondence as to your response. Why do you discriminate against customers at the drive through, because they don,t own a car. It would seem to me that having to eat this low budget food would go hand in hand with a low income, and of course the lack of a car. It is hard to understand why I am required to own a car in order to eat your sub par food.
Burger King continues to push the envelope. I personally have abandoned the chain. Until certain practices are abandoned, I will continue to support other establishments. Her name ia Makenna Ferguson. I lost my receipt and found this site to do this. I watched her take care of an elderly women who was having trouble walking and she waited on her and even gave her a crown when the lady asked for it.
And as a veteran, she treated me with great respect, which is very much appreciated. I would give her a raise if it were in my power. You have a wonderful employee there and I hope you hold on to her. She is a treasure!
I wanted to contact your menu development department regarding a new sauce idea…. We had extremely bad service at the kodak,tenn location with malissa. Dont worry face book has room for more complaints!
You need to look into this matter. Please email me back thank yiu. I went to the location on led better Dr in Dallas Texas next to sonic at This is feedback from several customer service related problems I had at the Burger King at Nottingham way store number The general manager Daniel Tapia always has a negative attitude and constantly makes me reverse or pull up in the drive thru when there are no cars in line. On one visit there was brown lettuce on my original chicken sand which.
Daniel is not the only employee at this location with a general rude disposition and general lack of concern for the customer service experience. I stopped at Burger King on the way home from church. It is actually out of my way. I ordered 2 Ham Egg Chz Croissant and wanted them cooked fresh. I stood at the counter and heard the door of a microwave pop open after the cook made the sandwiches. Then she put them on the warmer at the top. I complained at the time that if I wanted them microwave I would have fixed them myself.
I phoned the management after I returned home and she told me that I could bring them back if I wanted and she would give me two fresh. She said that the cook did not follow protocol. She nuked both sandwiches. I did not have the Survey Code because for some reason the cashier did not give me the original receipt.
Hosts name was Courtland. Burger King Executive Management, please be informed that your European branches are sending persons back to their country and not renewing visa because management there has not being paying insurance taxes. I know of your Stockholm branch where several employees are sent home, hard working folk.
If so, parents such as I who love Burger King will begin a ban in protest. Work this situation out and find a solution for your employees to stay by fixing your company mistakes.
On your Android app, under Hash Brown Burrito you have listed No Allergens however the description states that it contains cheese. Many of us use these guides for allergy issues. Thank you for updating the listing as needed. I just visited the burger king on admiral and memorial and I will not be returning to start off I had to hunt for a parking spot because all the employees was parked in the customer parking be the building I had to park a ways from building to get parked and there were no customers inside so there should have not been an issue with parking then the person who waited on me was rude while I was trying to give him my order he kept talking to someone on his head set then once I got my food the hash browns where where so hard and still it was like trying to bite in to beef jerky so I feel I need to let someone know about this.
Last night on Jan, 17 at 5pm. Even if we did load it and pulled out the meat our selves the meat would come out raw or burnt. For just giving out my opinion the manager veronica started yelling and disrespecting me. Especially because she is a manager who is suppose to be calm and understanding about the situation that we had with the boiler. I believe she had anger balled up against me from earlier, I texted our store manager about something that she did at 3pm that day also. It is unbelievable how this happened.
I want an answer. I visited one of your Burger King at ? My coffee was cold very cold tasted like it was made with cold water. The hash browns were ice cold and soggy. Fast food is competitive and good advice to you is to put out a good product. Hi my name is Emily Roeder and I was wondering if you did any type of donations.
I work at a school in Clinton Tennessee and we are having several different types of events coming up. Hello my name is richard Hall I picked up some food today with the coupon that you offer. I asked for barbecue sauce for my fries and my chicken sticks they said they had none so they offered me a ranch they gave me two things of ranch for a whole fry and a whole thing chicken fingers.
I did not want ranch I really wanted barbecue not that big of a deal but how can a restaurant of that size run out a barbecue. I had an order mix up and a money shortage at our local Bk. I immediately called the Bk store and talked to a very nice manager however the mixup was at a location about 5 miles away. When I reported the cash shortage things went downhill from there. She made me feel like I had taken her money and gave her nasty Cold food instead of it being my loss. She loudly informed me that her Gm would not her give the cash back and I could call them.
Could she have not checked her books for that shift close before just saying No. Even then the tea was u sweet and I felt like a criminal so I left the building with my bag very dissatisfied. I went in there with my son on March There was 1 customer ahead of me waiting on his food. I placed my order at 6: Another customer walked in and asked me if I was waiting to order, and I told him I had already ordered over 10 minutes ago, and am still waiting on two fish sandwiches.
So, I went in today at She came up to the counter, I introduced myself, and she said she would be happy to replace my fish. So, I received bad food, was threatened, had to wait 13 minutes by the way, when I left, the original customer was still waiting for two sandwiches, and was lied to by the GM.
Rest assured I will not be spending my money at that store anymore. I would have entered a survey, but the receipts are unreadable. I expect more from BK. On March 15, Chicago IL Latonya was very rude and surly. I called back to complain and Latonya answered the phone and stated that she was the manager. She pushed my change at me and then gave me ketchup instead of jelly.
What a rubbish I thought they have nice food the worth to buy from burger king nothing like macdonal. This the last time I buy from burger king nothing like macdonal wrong order rubbish food cold and dirty special the one in eastern avenue ilford staff very rude even manager rude too.
My order was She said it was horrible and will never eat one again. It was all wrinkled and chewy one of the worst she ever had.
What I think is that it was setting around and all they did was warm it up. If you are going to serve Hot Dogs they need to be fresh.
WE eat there quite often and this time it was a big turn off. We will have to take a break from going there for a while. Sorry to vent but I believe it was necessary. I was just in Burger King drive thru in Elkhorn, Wi ordered crispy chicken menu medium sized it. I ordered it plain got about 20 minutes away opened it and it has everything on it.
I called the store and was told next time to stop and get a free lunch or I could go into a BK by my house and BK will compt my lunch. Now happy at ALL. The Burger King hot dog Griller? In particular, the toppings, why not give the customer a choice! Bought the 9 chicken sandwich yesterday and I was telling my wife it was so great.
Bought another today and one for my wife too so she could see why I bragged it up the day before. Waited 10 min in drive through and was only vehicle. Got the food, pulled over to taste and chicken was cold and dry… Fries too. Rice Lake, WI main st. No wonder parking lot is so empty. How can it be so good one day and so bad the next? This is suppose to be a family friendly restaurant and two employees were outside smoking pot next to the outside of their building.
My kids asked what are they doing and what is that smell, then 3 weeks prior to this they let a protest hold signs and had a bunch of rude people in their parking lot. Their should be several people losing their jobs, and these are the people that think they should get paid dollars an hour are you kidding me. I went to the Burger King at Westheimer Rd. I was asked for the number in the right-hand corner.
There was no number visible but the coupon was valid until April 24th. I have gone to this Burger King for over 20 years and never go to another burger place, but I am having second thoughts now. I visited bk in Haleyville Al at 9: The boy working the window joined in, well as long as they work there my money Will be sadly spent elsewhere! I am a big burger king fan hopefully they can be replaced with adults who can do the job. There was two other customers either side of me in total believe too!
This needs to be sorted and i will not be entering a Burger King for awhile if theses ridiculous portion sizes continue. While my customer service survey complaints yesterday afternoon went unanswered, after some bizarre behavior from the manager, I must say I failed to mention that when the self service drink machine ran out of orange Hi-C half way through the cup, with syrup dripping like it does at the end, the manager took it and filled it the rest of the way.
Such horrible customer service all around. Just stopped by Burger King at Stanley, N. The girl said they were on the lunch menu now. I looked at the clock and it was The store was empty. There were no customers there. I said OK and left.
I left to run a couple of errands but the more I thought about it I thought I should at least tell the manager what I thought.
I went back and went inside. The same girl greeted me. I asked for the manager. I could tell by her voice that she was who I talked to earlier. I asked her what time they stopped serving breakfast.
This was about 30 minuted later from my first visit. The store was still empty. I told her it made no business sense to turn a customer away like that when there were no customers. I pointed out the fact that there still was nobody there. You treating me this way makes me not want to come back. This store just completed a major remodel that took weeks to complete and lots of money.
The place is still empty most of the time. I live nearby but will not go back. Instead of giving me the coffee I paid for they called the police. The worst customer service ever. I like Burger King but I went not to long ago and orderd chicken fries and there was a feather sticking out of the side of one I have a pic of it. Welcome to Burger King. How can I help you?
At the window, I was greeted by a friendly young man who again welcomed me. I told him he did a good job on the speaker and he thanked me, introduced himself and shook my hand.
Little things but what a change from the usual fast food experience. I will go there again. There were three of us waiting in the drive thru that had placed our orders. Finally, after waiting for 15 minutes the guy behind got fed up enough to back up so that I could do the same. I went into the store and inquired as to where our food was and the manager just looked at me with a blank look on her face.
I love my BK and will continue eating there! My experience on June 4, at store was terrible. The whoppers were lukewarm, I was abruptly told that there were no shakes after I asked for two different shakes, instead of telling me when I asked for the first shake. I was given a to go bag even though I had planned to eat there. Two of the employees were agruing out loud in the back.
This is the first time that I ever filed a complaint but I thought you should know. I really like Burger King but this experience was bad. My order number was After we sat to eat, mangr sat 2 tables from us with a female friend and told young man loudly to think about what he should do to keep himself busy from the table.
There were 3 customers in the restaurant at the time. This barking and chastising in front of customers is Not appropriate.
That is not the way to train employees or to speak to employees. I told said mangr that ketchup was out and received packets. When I sat back down, mangr sat down at table again and 15 minutes later after seeing me with ketchup, remembered and went and checked, then made another employee take it apart. Plus any discussion about procedures should be done in private.
Also if you fluster someone and lower their self confidence more bad things can happen and they can feel that they have low self worth. Just stopped in at Burger King on Loughborough in St. We stood there for 7 min with not even a hello we will be right with you comment. The man working looked at us 2x and did not say a word then proceeded to refill the ores on the ice cream machine still without a word.
We just walked out and still nobody said a word. Terrible customer service and we will not return to that location.
Please contact me if you have any questions Thank you. Informed manager about the same he casually ask what can I do for you and taken snap of the same and at last ask can I order another puff for you??? Please bring back the Big King as a permanent item on your menu.
We ate at our Burger King in Batesville, Ar. We pulled in late and only ordered chicken nuggets for a hungry teenager. The man at the speaker and drive thru could have been rude or aggravated, but chose to be very respectful and friendly. He had shoulder-length hair and tattoos on his arms. We will be back because of his service! On December 9 we went to BK and got When we got it home we were charged for the right stuff but, did not receive the right items.
I called to let them know they had messed my order up and talked to Brandon he said he would put my name in the book. So I went back to get my items and was told my name was not in the book I had to talk to Brandon. So I called he is not there. Called again not there ask to talk to RGM she was not very nice it is not my fault they messed up my order and she was laughing.
I get I am a RGM not good customer service so not that you all care but, I will not returning to that location. Needless to say all I wanted was my 2 Double Whoppers. Please my total price for this was 6. I work for Howard Johnson restaurant 10 years and work for Greek restaurant for 8years and work at the hospital.
I would not serve any of my customers like that of giving them food like that I want my money back for this food and for thie bad service I got along with the nasty taste for and my drinking too. I take pictures of my fish sandwich and the size of my ice too if your want me to send to you I will and I will never come back to your Burger King any more this was my first time and last time eat here I would love someone to call me.
When visited your store located in Bremerton,WA. The drivethru cashier was very short and rude. I visited the Burger King in St. The sign said it was open until 10 pm with the drive thru open until 11 pm. Burger kind in Detroit Lakes MN have hired people at Is there a class action law suit?? Crooks need to be sued! Since then I have been a Burger King customer but not always in a satisfactory fashion.
Keri Goff the restaurant manager is at store the service has changed for the better. Goff is an amazing person, strong leader, courteous with the customers ,friendly and pays attention to detail on your order.
Goff gives you full attention and makes you feel welcome. As for me I start my morning with a large cup of coffee and a large smile from Mrs. You should put it on the menu. All in All its just good business that keeps me coming back.
This individual has earned the right to be called The Burger Queen. Every king needs a Queen. BK has lost a very good customer over this. Well nothing has changed except the outside. I just wanted to inform you…. Your location in King, N. Today I went through the drive thru, ordered, paid, finally left without my food. This location has been sorry for a long time and is a joke to locals.
This is the 3rd or 4th time I have paid and got tired of waiting and left. I may go back again some time, but you can safely rely that I will not pay until my order is ready. I was at the Crawfordville, FL establishment late morning today and noticed the Manager on the floor telling a customer that she was an idiot because of a disagreement they had in front of myself and everyone else.
This male Manager needs to be reprimanded for this. Never in my life have I ever seen such a disgraceful and disrespectful exchange between a Manager and a customer. The Manager is supposed to accommodate the customers, not call them idiots. I will never go back to this establishment again. I went through the drive thru of store today at I Oder a number 14, fish sandwich. I have had those sandwiches on several occasions in the recent past, all were good, until today. The fish patti today was overcooked and the fish inside the breading was shriveled.
Apparently had been in a warmer for hours. I will have to reevaluate that. With no punishment to there actions, I have to be anonymous. Another employee written up because she missed a day of work and brought in a doctors note. Many illegals work there and treated as 2nd class. GM who does not how to do food counts. A broken broiler they wont fix and it is operated everyday with meat still having red in it.
We are a Burger King that is Franchise Operated. I work there still. Coke machine no ice and no regular coke available on both sides on the dispenser. Bk n new braunfels, San Antonio , Texas. Sales do not close restaurants or hurt you bottom profit, employees do.
Is down time at Mind you I was until today a regular customer. I had flown in from a long flight from the mainland and was very hungry. Your advertisement stated hot dogs on sale 79 cents for the month of July. They stated the sale ended on July 30th!! That was disappointing and I left. Several months ago, I waited patiently for two cars ahead of me to give their orders and move to the window. I waited for over ten minutes and when I finally got to place my order and move, the same cars that were in front of me we waiting at the window; more than 5 minutes after going there.
Today, I got there at 2: I placed my order and pulled around to see, surprise, the car that had been in front of me at the window! I got a crispy chicken sandwich quite tasty , warm fries, and a drink. Total time from arrival to departure — twenty five minutes! They could not be eaten until they were warmed in the microwave. They were so cold, the cheese was not melted, and did not melt. I have been getting our meals from that particular BK for over 5 years and the quality has been going down lately.
Maybe the owner needs to show up once in a while. I was at store and will never go back again! We enjoy eating the Veggie Burgers; however, we feel that Vegetarians get slighted because coupons and specials are always for the people who eat meat.
Other things on the menu are nice, but we just feel left out. Thanks in advance for your consideration of this seemingly small request. This is my 2nd time. The cashier was not friendly at all.
She said no your order was already rung up. Who places an order there? The price we paid for 2 Whoppers and 2 small shakes were way to sign, but we had eat something. We could have bought dinner for that price. To top it off the burgers were not good, they were cold, no taste, we threw them away and left. For the price we paid we should of had hot sandwiches and friendly service.
I have never experienced such polite, courteous and friendly staff in my entire 63 years.
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Jun 19, · Customer Relationship Management of Burger King - January 17th, Customer Relationship Management of Burger King: Burger King, often abbreviated as BK, is a global chain of hamburger fast food restaurants headquartered in unincorporated .